Who owns your clients?
Work in progress. We have read the terms or help pages about client-data export and marketplace ownership for 12 of 26 vendors. The rest are unverified, so this page stays out of search results until every vendor on it is verified.
Verified findings (2026-11-10)
| Vendor | What we found | Source |
|---|---|---|
| Fresha | You are the controller of your clients’ data (Fresha is the processor). Export the client list as Excel/CSV any time; up to 30 days after termination to download; stored card details cannot be exported. | vendor page |
| Booksy | US export by email request to us.dataexport@booksy.com — CSV in a password-protected ZIP (password by text); no self-serve download described. Reviews stay with Booksy; data deleted about 3 months after leaving. One third-party guide claims a self-serve CSV in the Biz dashboard — not confirmed. | third-party guide |
| GlossGenius | The account owner is the recognised owner of client data. Export via Settings → Account → “Request data export” (ZIP emailed) or Clients → Export (CSV: names, emails, phones, birthdays). Cancelling ends access to your account data. | vendor page |
| Mangomint | “No contracts. If you decide to leave, you can take all of your data with you.” Free data transfer in and out; client-ownership settings for booth renters. | vendor page |
| Mindbody | Terms §6: “you own all right, title and interest in Your Data” — but you grant Mindbody a perpetual, irrevocable licence to use it; data Mindbody collects itself via the Mindbody App is Mindbody’s. Export: self-serve CSVs (contacts, purchases, memberships, visits, sales, staff); a paid Subscriber Data Export for large volumes, requested within 25–30 days of cancelling; stored cards only via the paid export. | vendor page |
| Timely | Timely claims no IP rights over data you upload — “all data added retains its original ownership”. Export the client list as CSV/Excel/PDF from the Client overview report; a full export is available on support request (up to 48 hours); after cancellation you cannot log in to export; data kept up to 12 months. | vendor page |
| Vagaro | Owner-only export via Reports → Customers, as Excel/PDF (third-party reading of Vagaro help). Vagaro’s own pages were not fetched: robots.txt disallows them. | third-party guide |
| Boulevard | Vendor pricing FAQ: “we believe you should have access to [your business data] fully” — a statement of principle, not a full export rule; export availability depends on your previous solution. | vendor page |
| Square Appointments | Export customers as CSV from the Square Dashboard; stored cards move only to another PCI DSS Level 1 processor, at the owner’s request. | third-party guide |
| Treatwell (UK) | The Supplier Terms name no data owner; Treatwell “has access to all of this data” (cl. 12.14.2). Download your data before termination — access ends after (cl. 10.7); reviews and treatment history are lost. | vendor page |
| Gymdesk | “Your Data Is Yours”: export anything, any time; no exit fee for data; month to month, no contract. | vendor page |
| Zen Planner | Database owners can export client data as CSV/Excel (member records, billing history, attendance); 30-day written notice to cancel; there are old reports of export fees when leaving (2019), not confirmed current. | vendor page |
Still unverified
Acuity Scheduling, Setmore, TeamUp, Phorest, Zenoti, Salonized (EU), PushPress, Kicksite, GymMaster, Pike13, Walla, Wodify, Mariana Tek, Momence — we have not read their terms or help pages on this yet. No verdict is given for them.
Ask before you sign
- Can I export my full client list (names, contacts, visit history) as a file at any time, and does it cost anything?
- If a client first booked through your marketplace, can the platform contact them or show them competitors?
- What happens to my data and my booking page if I cancel? For how long is it kept?
- Is a client “new” again after a gap (Treatwell says 365 days)? When does a returning client stop being free?
- Do reviews and photos stay with me or the platform?
- Are card-on-file details portable to another processor?
Have you read these in a vendor's terms? Send the clause and the link and we will publish it with the date.